Yes. You can email your purchase order to sales@5secondsbrand.com and our team will process it and send back a formal invoice, usually within one business day. Include your delivery address, requested date, and a contact name for your loading dock.

Trade Partner pricing depends on your account type and order volume. Reseller Trade Partners get our deepest wholesale pricing with a valid resale certificate on file. Bulk Buyer Trade Partners get volume based pricing with no certificate required. Once your account is approved, your dedicated rep provides pricing for your specific products and volumes.

Shipping costs depend on your delivery address, the item's weight, and its size. Heavy equipment such as pallet jacks, platform carts, and strapping machines are shipped by LTL freight instead of regular parcel delivery. Standard freight rates are based on a commercial address with a loading dock or forklift to receive the shipment.

Yes, and it's free. Select local pickup at checkout. Pickup is at 1939 Parker Ct, Suite E, Stone Mountain, GA 30087, Monday through Friday, 9:00 AM to 5:00 PM. Most in-stock orders are ready the same day. Bring your order number and a photo ID. For equipment over 300 lb, bring a truck and a second person or a hand truck.

Email sales@5secondsbrand.com with your order number, SKU, and photos or a short video of the issue. Our technical team troubleshoots first, since most issues get resolved without a return. If the unit is genuinely defective and can't be repaired, we'll replace or refund it.

Returns are accepted within 30 days of delivery. Non-defective returns must be unopened and unused, and the customer covers round-trip freight plus a 15% restocking fee. Opened or used equipment is not returnable. Custom orders are non-refundable. Original packaging and all accessories, parts, and documentation must be included.

Usually 1 to 2 weeks after inspection depending on your bank, issued back to your original payment method. You will get an email confirmation when processed.

Yes. Email sales@5secondsbrand.com and we'll send it over.

Yes. As a Bulk Buyer Trade Partner, you won't need a resale certificate to apply. If your organization holds a tax exemption certificate, our team will request it after review so we can set up tax exempt purchasing. Email sales@5secondsbrand.com with your entity details.

Yes. Call (470) 799-4627 or email sales@5secondsbrand.com with the SKUs and quantities you need. Written quotes stay valid for 30 days from the date they're issued.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon. Reseller Trade Partner accounts approved for payment terms may also pay by check or ACH against an invoice.

Let us know before you place your order. Residential, limited access, or no dock deliveries may require liftgate or inside delivery services, both of which carry additional carrier fees. Call (470) 799-4627 and we will quote the accessorials up front rather than surprising you at delivery.

Inspect before you sign. Note any damage on the delivery receipt before the driver leaves — this is critical, because a clean signature limits a freight claim. Photograph the packaging and the unit, then contact us at sales@5secondsbrand.com within 24 hours. We'll open the carrier claim and arrange a replacement.

Yes. Check hydraulic fluid at the sight level, keep wheels clear of debris and banding, grease fittings on schedule, and never store a unit with the forks raised under load. Full guidance is in each spec sheet.

Contact sales@5secondsbrand.com right away. Our technical team will troubleshoot first, and if it's genuinely defective and can't be repaired, you'll get a repair, replacement, or full refund within 30 days of receipt, with no restocking fee.

As an industrial & warehouse equipment supplier, we build our equipment for commercial use. OSHA compliance depends on how equipment is used, inspected, and maintained in your facility, not on the equipment alone. We provide the specs, capacities, and documentation you need for your safety program.

Net 30 payment terms are available to Reseller Trade Partners only, following a standard credit check and with a valid resale certificate on file. Approved accounts also receive tiered volume pricing, priority order processing, and a dedicated account manager. Bulk Buyer Trade Partners are not eligible for payment terms.

In-stock orders eligible for ground shipping that are placed by 2 PM ET on a business day typically ship the same day. Orders requiring LTL freight, including oversized items and palletized shipments, typically require 24–48 business hours for carrier pickup. Orders placed after 2 PM ET, on weekends, or on holidays will be processed on the next business day.