Our Commitment

Every product we sell at 5Seconds Brand is backed by a minimum 1-year limited warranty from the date of delivery. We stand behind what we sell, and if something goes wrong with a covered component, we’ll make it right.

This Warranty does not apply to damage resulting from wear and tear, misuse, or any condition outside the scope of intended use. Where a confirmed defect is identified within the applicable coverage period, 5Seconds Brand guarantees the replacement of the affected original component(s) in accordance with the terms set forth below.

Coverage by Time Period

Within the First Month

If you run into a quality issue within the first 30 days, we’ve got you covered completely. We’ll send out free replacement parts and connect you with our technical support team to work through the issue remotely. If we can’t resolve it after two attempts, we’ll arrange a free return, refund, or replacement — including shipping costs both ways.

1 Month to 1 Year

For defects reported after the initial thirty (30) day period but within twelve (12) months of the original delivery date, free replacement parts and remote technical support will continue to be provided at no cost. Should the product require return for physical repair, outbound shipping to the designated repair facility is the responsibility of the Customer. Return shipping following completion of the repair will be covered by 5Seconds Brand. No labor or parts fees will be assessed during this period.

After 1 Year

Upon expiration of the one (1) year warranty period, lifetime technical support remains available to the original purchaser at no charge. Any repair work required after this period, including replacement parts, labor, and all freight charges, will be the responsibility of the Customer. A detailed written quote will be provided and approved by the Customer prior to the commencement of any out-of-warranty repair.

Battery Maintenance

For products equipped with rechargeable battery systems, 5Seconds Brand recommends charging the battery at least once per month, even when the equipment is not in active use. Regular charging helps preserve battery capacity and extends the operational lifespan of the unit.

What’s Not Covered

The following are excluded from warranty coverage:

Misuse, neglect, abuse, or operation inconsistent with the product’s intended purpose or documentation;
Unauthorized modifications, alterations, or repairs performed by any party other than 5Seconds Brand or an authorized representative;
Damage caused by accident, impact, improper installation, or exposure to conditions beyond the product’s rated specifications;
Normal wear and tear resulting from regular use, including cosmetic deterioration over time;
Consumable components subject to depletion through ordinary use, including but not limited to wheels and seals; and
Damage arising from force majeure events or causes beyond reasonable human control.

Special Coverage Terms

Accessories: Products sold as accessories are covered under a six (6) month limited warranty from the date of delivery, applicable to defects in materials and workmanship under normal use.
Batteries: Battery units are subject to a twelve (12) month limited warranty from the date of delivery, provided that the battery care guidelines outlined in this policy have been observed.
Used and Refurbished Equipment: Products sold in used or refurbished condition are not eligible for returns or refunds. A six (6) month limited warranty applies, covering free replacement parts for confirmed manufacturing defects only. Labor and shipping costs are not included and remain the sole responsibility of the Customer.

A Note on Coverage Variations

Warranty terms may vary slightly depending on the specific product. If you have any questions about what’s covered for your order, reach out to us before or after purchase and we’ll give you a straight answer.

Governing Law

This Warranty shall be governed by the laws of the State of Georgia. Any legal action arising from this Warranty shall be brought exclusively in the courts located in Gwinnett County, Georgia, USA.

Contact Us

For warranty claims, technical support, or any questions regarding this policy, please contact our team directly. We are committed to responding promptly and resolving your concerns as efficiently as possible.

5Seconds Brand
Address: 1939 Parker Ct, Suite E, Stone Mountain, GA 30087
Phone: (470) 799-4627
Email: sales@5secondsbrand.com
Business Hours: Monday through Friday, 9:00 AM – 5:00 PM ET

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