Warranty Policy

At 5Seconds Brand, we stand behind the quality of our products. We are committed to providing reliable equipment, responsive customer service, and fast warranty support. This Limited Warranty explains what is covered, what is not covered, and how to obtain warranty service.

WARRANTY AT A GLANCE

New Equipment

  • 1-Year Limited Warranty or 2,000 operating hours (whichever occurs first)

  • Covers defects in materials and workmanship under normal commercial use.

First 30 Days

If a manufacturing defect cannot be resolved after reasonable troubleshooting (up to two attempts), 5Seconds Brand may, at its sole discretion:

  • Repair the product

  • Replace the product

  • Replace defective parts

  • Authorize a return for refund or replacement

For approved warranty claims during the first 30 days, 5Seconds Brand will cover standard ground shipping for warranty replacement parts and approved returns.

After 30 Days through 1 Year (or 2,000 Hours)

  • Free replacement parts for covered manufacturing defects

  • Free remote technical support

  • Repair or replacement at 5Seconds Brand's discretion

  • The customer is responsible for shipping equipment to the authorized repair center unless otherwise approved in writing.

  • 5Seconds Brand will pay standard ground shipping for approved repaired or replacement warranty items returned to the customer.

After Warranty Expiration

  • Lifetime free technical support by phone, email, or video.

  • Customers may purchase replacement parts at current pricing.

  • Factory repair service remains available at standard labor, parts, and freight charges.

WARRANTY PERIODS

Unless otherwise stated:

Product

Warranty

Material Handling Equipment

1 Year or 2,000 operating hours

Batteries

12 Months

Accessories

6 Months

Spare Parts Purchased Separately

3 Months

Used Equipment

6 Months (Parts Only - No Labor)

The warranty period begins on the original delivery date.

WHAT IS COVERED

This Limited Warranty covers defects resulting from:

  • Defective materials

  • Manufacturing defects

  • Factory workmanship defects

  • Original factory-installed components

under normal use and proper maintenance.

WHAT IS NOT COVERED

This warranty does not cover:

  • Normal wear and tear

  • Wheels

  • Rollers

  • Tires

  • Bearings

  • Brake components

  • Cosmetic damage

  • Paint scratches

  • Surface rust

  • Decals

  • Abuse

  • Misuse

  • Neglect

  • Accidents

  • Overloading

  • Improper operation

  • Improper charging

  • Improper battery maintenance

  • Unauthorized repairs

  • Unauthorized modifications

  • Altered or removed serial numbers

  • Installation contrary to product instructions

  • Use outside published specifications

  • Corrosion from chemicals or salt exposure

  • Water damage

  • Flood

  • Fire

  • Lightning

  • Natural disasters

  • Power surges

  • Acts of God

  • Damage during customer transportation

  • Third-party accessories

  • Third-party attachments

  • Rental equipment abuse

  • Damage caused by improper storage

Consumable items are not covered unless defective upon delivery.

BATTERY MAINTENANCE

To maximize battery life:

  • Recharge batteries immediately after use.

  • Never store batteries in a discharged condition.

  • Charge batteries at least once every 30 days during storage.

  • Follow all charging instructions in the owner's manual.

Failure to properly maintain batteries may void battery warranty coverage.

WARRANTY CLAIM PROCESS

To submit a warranty claim:

https://www.5secondsbrand.com/pages/warranty-claim

Provide:

  1. Purchase invoice

  2. Product serial number

  3. Photos or videos of the issue

  4. Description of the problem

  5. A technical support representative may request additional troubleshooting before authorizing replacement parts or repair.

  6. If required, 5Seconds Brand will issue a Return Merchandise Authorization (RMA).

Products returned without an approved RMA may be refused.

WARRANTY SERVICE

5Seconds Brand may, at its sole discretion:

  • Repair the product

  • Replace defective components

  • Replace the product with the same model

  • Replace with an equivalent or newer model

  • Use new, refurbished, remanufactured, or reconditioned parts

Replacement products may differ slightly in appearance or color while maintaining equal or greater functionality.

SHIPPING

For approved warranty claims:

First 30 Days

  • 5Seconds Brand covers approved standard shipping both ways.

30 Days to Warranty Expiration

  • Customer pays shipping to the repair center unless otherwise approved.

  • 5Seconds Brand pays standard shipping back after warranty repair or replacement.

Expedited shipping requested by the customer will be billed to the customer.

CUSTOMER RESPONSIBILITIES

The customer is responsible for:

  • Proper installation

  • Proper operation

  • Routine inspections

  • Preventive maintenance

  • Safe operation

  • Following the owner's manual

  • Keeping proof of purchase

  • Allowing reasonable inspection of the equipment

Failure to perform required maintenance may void warranty coverage.

USED EQUIPMENT

Used or refurbished equipment:

  • No returns

  • No refunds

  • 6-Month Parts Warranty only

  • Labor, travel, and shipping are excluded unless otherwise agreed in writing.

ACCESSORIES

Accessories carry a 6-month limited warranty against manufacturing defects.

TECHNICAL SUPPORT

5Seconds Brand proudly provides:

  • Lifetime technical support

  • Phone support

  • Email support

  • Video troubleshooting

  • Parts identification assistance

Technical support remains available even after warranty expiration.

WARRANTY LIMITATIONS

This warranty applies only to the original purchaser and is not transferable without written approval from 5Seconds Brand.

Products must be purchased directly from 5Seconds Brand or an authorized dealer.

Warranty coverage applies only within the United States and Canada unless otherwise approved in writing.

Warranty coverage is void if the customer is in default of payment obligations owed to 5Seconds Brand or an authorized distributor.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, this limited warranty is the exclusive warranty provided by 5Seconds Brand and replaces all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose.

The sole remedy available under this warranty is the repair or replacement of the product or defective parts, at 5Seconds Brand's sole discretion.

Under no circumstances shall 5Seconds Brand be liable for:

  • Lost profits
  • Loss of business
  • Loss of revenue
  • Loss of use
  • Downtime
  • Rental equipment
  • Labor costs
  • Installation costs
  • Removal costs
  • Travel expenses
  • Incidental damages
  • Indirect damages
  • Special damages
  • Consequential damages
  • Punitive damages

In no event shall the total liability of 5Seconds Brand exceed the original purchase price of the product.

Some states or provinces do not allow certain limitations, so portions of the above may not apply where prohibited by law.

GOVERNING LAW

This Limited Warranty shall be governed by the laws of the State of Georgia, without regard to conflict of law principles.

Any legal action arising from this warranty shall be brought exclusively in the state or federal courts located in the State of Georgia, unless otherwise required by applicable law.

CHANGES TO THIS WARRANTY

5Seconds Brand reserves the right to modify this warranty for future purchases at any time. Changes will not affect products purchased before the effective date of the revised warranty.

CONTACT US

5Seconds Brand

1939 Parker Court, Suite E

Stone Mountain, GA 30087 USA

Phone: 800-215-6448

Website: www.5secondsbrand.com


Thank you for choosing 5Seconds Brand. We appreciate your business and are committed to providing dependable products and outstanding customer support.